At RollCaddy, we strive to deliver your bath hardware and toilet paper storage products in an efficient and transparent manner. We carefully select products for our catalog and manage all customer interactions through professional channels. Because we operate strictly as a dedicated online retailer, we work closely with authorized logistics networks to handle the delivery of our products directly to your doorstep. This policy outlines our standard delivery timelines, shipping costs, destination restrictions, and recipient responsibilities to ensure a clear understanding of our shipping services.
Shipping Destinations & Address Limitations
To maintain high service reliability and efficient shipping speeds, we restrict our active shipping services to specific geographic regions:
Active Coverage: We ship exclusively to physical residential and commercial addresses within the contiguous United States (lower 48 states).
Excluded Territories: We do not offer shipping to Alaska, Hawaii, or any United States overseas territories (such as Puerto Rico, Guam, or the U.S. Virgin Islands).
P.O. Box Restrictions: We require a physical street address for all shipments and are unable to deliver to P.O. Box addresses due to carrier restrictions.
Military Mailing Network Limitations: Due to logistics routing and technical verification limitations in the military mailing network, we are currently unable to ship to APO, FPO, or DPO addresses. We are actively working with our logistics partners to find viable routing and verification solutions to support our military customers in the future.
Shipping Rates & Costs
We maintain a simple and straightforward pricing structure for all outbound shipping, ensuring you know exactly what to expect before you reach checkout:
Free Shipping Threshold: All orders with a total value of $70.00 or more qualify for our complimentary standard shipping, with no transport fees applied at checkout.
Flat-Rate Standard Shipping: For orders that do not reach our free threshold, a flat-rate shipping fee of $8.00 will be applied at checkout. This fee helps offset standard ground transportation costs.
Sales Tax Display: Any applicable sales tax will be calculated and displayed at checkout based on the shipping destination.
Order Processing & Delivery Timelines
To help you plan your bathroom renovation projects, we provide clear estimates of our processing and transit phases. All orders are subject to a daily cutoff time, after which the processing period begins:
Daily Cutoff Time:Our daily order cutoff time is 3:00 PM EST. Orders placed after this time will be processed the next business day.
Order Processing Time: Standard order processing time requires 1-3 business days (Monday through Friday, excluding weekends and major Federal holidays).
Transit Time: Once standard order processing is complete, transit time takes 3-8 business days depending on your specific location within the lower 48 states.
Timeline Formula: We calculate your complete estimated delivery experience using the following formula:
Order Processing Time (1-3 business days) + Transit Time (3-8 business days) = Total Estimated Delivery Time (4-11 business days)
Order Tracking & Split Shipments
Once your order has been shipped, our system automatically generates a unique tracking number and transmits it to your registered contact email:
Tracking Activation Delay: Please note that tracking information typically requires 24-48 hours to activate and display status updates in the carrier’s online tracking system.
Split Shipments: To ensure you receive your bath fixtures without delay, orders containing multiple items may occasionally be sent in split shipments. In these instances, you will receive separate tracking links for each package, and no additional shipping charges will be applied.
Partner Carriers: All packages are shipped via UPS, FedEx, or USPS to ensure reliable and secure transport to your address.
Address Accuracy & Missing Packages
As the recipient, you are responsible for ensuring the accuracy of all shipping details provided during the checkout process:
Incorrect Address Submission: If a package is misrouted, delayed, or lost due to an incorrect or incomplete address provided by the customer during checkout, RollCaddy does not assume financial or operational liability. Please double-check your postal code and apartment number before submitting your order.
Delivered But Missing Disputes: In rare instances where the carrier’s tracking system marks a package as “Delivered” but you have not received it, we recommend checking with neighbors or your building’s receiving desk. Since the carrier has legally recorded delivery, the customer must contact the designated carrier directly to open a formal investigation file. Our customer support team will assist you by providing any required shipment details to support your claim.
Damaged in Transit
While our logistics partners make every effort to handle your bath hardware with care, transit accidents can sometimes occur. If your items arrive damaged, you must act quickly to allow us to secure a resolution:
48-Hour Notification Window: You must report any shipping damages to our customer service team at Help@RollCaddy.com within 48 hours of the recorded delivery time.
Required Documentation: When submitting your damage report, you must include your order number, clear photographs of the outer shipping box (including the shipping label), and clear photographs of the damaged product. Once we verify the damage through these photos, we will arrange for a replacement to be shipped at no additional cost.
Store Name: RollCaddy
Email: Help@RollCaddy.com
Phone: +1 (570) 898-0812
Address: 10 Glen Ave, Shickshinny, PA 18655, USA
Operating Hours: Monday to Friday, 9:00 AM – 6:00 PM (ET)
