We ship exclusively to residential and commercial addresses within the contiguous United States (lower 48 states). We are currently unable to ship to Alaska, Hawaii, P.O. Box addresses, or military addresses (APO/FPO/DPO) due to standard carrier routing constraints.
Q: How much do you charge for shipping?
Shipping is completely free for all orders totaling $70.00 or more before taxes. For orders under $70.00, a flat standard shipping fee of $8.00 will be applied at checkout.
Q: What is your estimated delivery time?
Your package is estimated to arrive in 4-11 business days. This is calculated using our standard shipping timeline formula: Order Processing Time (1-3 business days) + Transit Time (3-8 business days) = Total Estimated Delivery Time (4-11 business days).
Q: How long does it take for my tracking number to update?
Tracking information typically requires 24-48 hours to activate in the carrier’s online system. Once your order has been shipped, you will receive a tracking link via email, but updates may not be visible immediately.
Returns & Refunds
Q: How long do I have to return a product?
You have 30 business days from the recorded delivery date to submit a return request. The item must be returned in its original packaging to be eligible for a refund.
Q: Are there any restocking fees on returns?
There are no restocking fees applied to your return. We maintain a strict $0.00 restocking fee policy, and you will receive a full credit for the eligible returned item.
Q: How do I initiate a return?
You must email our support team at Help@RollCaddy.com to request a Return Merchandise Authorization (RMA) number. Please note that shipping items back without an RMA number may significantly delay the processing of your return. We kindly request you to contact us at Help@RollCaddy.com to get the correct return instructions.
Q: Who pays for the return shipping fees?
Return shipping costs are your responsibility if you choose to return an item due to a change of mind or personal preference. RollCaddy will provide a prepaid shipping label if the item arrives damaged in transit or is incorrect.
Products & Quality
Q: Are there dimensional tolerances on your toilet paper holders?
A minor deviation of ±0.2 inches (±0.5 cm) may occur on product dimensions due to standard hardware processes. We recommend allowing for this slight difference when preparing your bathroom space.
Q: Why does my wood paper holder look slightly different from the website photo?
Products utilizing natural wood components feature unique grain patterns, minor tone variations, and organic knots. These are expected characteristics of real wood and do not represent a quality defect.
Q: Why does the product finish color vary slightly from the screen image?
Actual product finishes (such as matte black, brushed nickel, or oil rubbed bronze) may show minor variations due to screen calibrations and lighting. These slight differences are standard and are not considered product flaws.
Q: How should I clean my RollCaddy bath fixtures?
Clean all fixtures using a soft, damp cloth and dry them thoroughly to preserve the protective finish. Avoid utilizing abrasive cleaners, scrub pads, or harsh chemical sprays, as they will degrade the coating.
Orders & Payment
Q: What credit cards do you accept for payment?
We accept payments made via major credit networks, specifically Visa, MasterCard, American Express, and Discover. We do not accept personal checks, money orders, bank transfers, or cash on delivery (COD).
Q: Can I modify or cancel my order after placing it?
You can cancel your order within a narrow window of 12 hours by contacting us at Help@RollCaddy.com. Once this window closes or the item enters the shipping process, the order cannot be cancelled, and you must initiate a standard return.
Q: How secure is my billing information on your store?
Your transaction is highly secure and protected by 256-bit SSL encryption and is fully compliant with PCI-DSS standards. We do not store or record your raw credit card numbers or security codes on our local servers.
Store Name: RollCaddy
Email: Help@RollCaddy.com
Phone: +1 (570) 898-0812
Address: 10 Glen Ave, Shickshinny, PA 18655, USA
Operating Hours: Monday to Friday, 9:00 AM – 6:00 PM (ET)
