At RollCaddy, we are dedicated to providing clear and comprehensive assistance for all your bath hardware needs. Our primary focus is offering high-quality toilet paper holders, freestanding bathroom tissue stands, and roll storage solutions. We carefully select products for our catalog to ensure they meet general quality standards and provide lasting service in your bathroom spaces.
Whether you are looking for design specifications, need assistance with selecting the ideal finish to match your modern or vintage bathroom aesthetic, or require detailed details regarding an existing order, our customer service team is prepared to assist you. Our support is structured to address inquiries directly, providing professional and clear responses to help you complete your bathroom renovation projects smoothly.
Fast-Track Support Requirements
To provide an efficient resolution for your inquiries, we have established a fast-track process for all order-related support. When contacting our support team regarding a purchase, you must provide your official Order Number in the subject line of your email or have it ready during your telephone inquiry.
This simple requirement allows our customer service team to instantly access your transaction records, billing details, and shipment status. Providing your Order Number eliminates prolonged verification steps, ensuring we can address your questions about order modifications, tracking updates, or post-purchase support with minimal delay. For general product questions, please provide the specific product name or SKU so we can assist you with accurate specifications.
Professional Communication Channels
We offer two primary direct channels to establish communication with our customer service team. You can reach out to us via email or telephone, depending on your urgency and preference:
Email Support: For written inquiries, document submissions, or general questions, please write to us at Help@RollCaddy.com. We aim to review and reply to all email communications within 1-2 business days. During peak seasonal times, please allow up to 2 business days for a comprehensive response from our support team.
Phone Support: If you prefer to speak directly with our team, you can call us at +1 (570) 898-0812. Our telephone support is available during our standard working period to assist you with immediate questions regarding order status or product dimensions.
Business Address: For official postal mail or formal communications, our business address is 10 Glen Ave, Shickshinny, PA 18655, USA.
Operating Hours & Service Schedule
To align our support with customer expectations, our service hours are structured around standard commercial timings in the Eastern time zone. Our customer service team is actively online and available during the following periods:
Operating Hours: Monday to Friday, 9:00 AM – 6:00 PM (ET)
System Closures: Closed on Saturdays, Sundays, and major Federal/public holidays.
Any email inquiries submitted outside of these active operating hours will be securely queued and processed in the chronological order they were received, starting on the next active day. Telephone support will also remain inactive during weekends and federal holidays, with standard services resuming promptly at 9:00 AM Eastern Time on Monday.
Pre-Authorization for Returns (RMA)
If you need to return an item, please be aware that we maintain a structured return path to ensure that all returned packages are correctly identified and processed. You must contact us to obtain a Return Merchandise Authorization (RMA) number before shipping any items back. Returning items without an RMA number may significantly delay the processing of your return; please make sure to contact us to get the correct return instructions.
To initiate a return under our policies, you must first contact our customer service team at Help@RollCaddy.com within your allowed return window to explain the reason for the return. Once approved, our team will issue an official RMA number along with the exact returns address where the package should be sent. Please do not send any items back to our corporate office or any other address without this explicit authorization, as doing so will prevent us from completing your refund or exchange.
Submitting a Support Message
In addition to direct email and telephone channels, we provide a convenient online contact option directly through our store interface. You can utilize the online message form on our contact page to submit your details. Simply enter your full name, primary email address, order number (if applicable), and a descriptive message outlining your request.
Once submitted, our system automatically routes your query to the appropriate support specialist. Like our email channel, we review these message submissions in the order they are received and commit to providing a detailed reply within 1-2 business days. We look forward to assisting you with all your bathroom tissue storage and toilet paper holder needs.
Store Name: RollCaddy
Email: Help@RollCaddy.com
Phone: +1 (570) 898-0812
Address: 10 Glen Ave, Shickshinny, PA 18655, USA
Operating Hours: Monday to Friday, 9:00 AM – 6:00 PM (ET)
