At RollCaddy, we are committed to protecting your personal data and ensuring that your privacy is respected during your shopping experience. To safeguard your information, we utilize secure technologies, limit data collection to essential billing and order fulfillment needs, and operate in strict compliance with consumer privacy regulations. This policy explains what details we collect, how they are utilized, who we share them with, and the rights you possess regarding your personal information.
Information We Collect
We collect specific categories of personal information to complete transactions and optimize your website experience:
Order Information: During purchase, we collect your full name, billing address, shipping address, payment details (processed securely via our payment gateways), email address, and telephone number.
Device Information: When you browse our store, we automatically collect details about your device, including your IP address, web browser type, time zone settings, and search terms that referred you to our site.
How We Use Your Information
We use your collected personal information for specific operational and legal purposes:
Order Fulfillment: To process your payment, coordinate delivery through our carrier partners, and issue order confirmations or invoices.
Customer Support: To reply to your installation questions, billing queries, or return requests.
Risk Prevention: To analyze transactions for potential fraud or unauthorized card use.
Compliance: To satisfy legal accounting obligations, tax calculations, and regulatory requirements.
Sharing Your Personal Information & Zero-Sale Policy
We only share your details with authorized third parties to help us fulfill our commitments to you:
Authorized Service Providers: We share necessary details with payment processors (to charge your card) and shipping carriers (UPS, FedEx, and USPS) to deliver your bath hardware.
Zero-Sale Policy: Under our strict Zero-Sale Policy, we do not sell, rent, trade, or disclose your personal information to third-party marketing companies, advertisers, or list brokers under any circumstances. Your data is used exclusively to facilitate your shopping experience at RollCaddy.
Payment Security & PCI-DSS
Your billing details are protected using industry-grade electronic security measures:
256-bit SSL Encryption: All data transmitted during checkout is secured using Secure Sockets Layer (SSL) encryption.
PCI-DSS Compliance: Our store is fully compliant with the Payment Card Industry Data Security Standard (PCI-DSS).
Zero Raw Card Storage: We do not store, record, or retain your raw credit card numbers or security codes on our local servers. Only your billing address, order history, and the last four digits of your payment card are retained for record-keeping and refund processing.
Cookies & Behavioral Advertising
We utilize cookies to optimize website performance and improve your browsing experience:
Cookie Usage: Cookies are small data files stored on your device that remember your shopping cart items and account preferences.
Advertising Opt-Out: If you wish to opt-out of targeted advertising, you can adjust your browser settings to reject cookies, or utilize the Google Ads Settings page to opt-out of behavioral targeting.
Your Rights & Legal Compliance
We respect the privacy rights of our buyers and comply with standard regulations, including the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR):
Access and Information Rights: You have the right to request a summary of the personal details we hold about you.
Right to Delete: You have the Right to Delete your personal information from our active databases. Upon receiving your request at Help@RollCaddy.com, we will promptly delete all eligible personal details, except where we are legally required to retain transaction records for tax, accounting, or anti-fraud purposes.
Data Retention & Minors
We maintain specific boundaries regarding record retention and age limits:
Data Retention: We retain your order details for our active accounting records unless you request a deletion of this information.
Minor Protection: Our website is not intended for individuals under the age of 18. We do not knowingly collect, request, or store personal details from anyone under the age of 18. If you suspect a minor has provided us with their details, please contact us at Help@RollCaddy.com so we can remove the data immediately.
Store Name: RollCaddy
Email: Help@RollCaddy.com
Phone: +1 (570) 898-0812
Address: 10 Glen Ave, Shickshinny, PA 18655, USA
Operating Hours: Monday to Friday, 9:00 AM – 6:00 PM (ET)
